Welcome to the ALPS EXCLUSIVE Frequently Asked Questions (FAQs) page. In our pursuit of clarity and service excellence, we have compiled a list of questions commonly posed by our valued customers and partners. This section is designed to provide immediate answers and insights, saving you time and enhancing your experience with us. Whether you’re curious about product specifications, installation processes, or warranty details, we hope you find the answers you seek here. Should your question remain unanswered, please don’t hesitate to reach out directly. We’re here to assist.





While a heat pump requires minimal maintenance, there are aspects you should monitor to assess the system’s functionality. For a brine/water and water/water heat pump, it’s important to annually check or have the following checked:

  • Water Pressure Monitor the water pressure in both the source and delivery systems.
  • Expansion Capacity Examine the expansion tanks.
  • Wiring Ensure all wiring is securely fastened and undamaged.
  • Pipes Check for any leaks or signs of past leaks.
  • Components Verify that all valves, compressors, pumps, etc., are securely attached. It’s best to leave this part to a professional inspector.
  • System Menu Look for unusual notifications in the menu and confirm correct values are displayed.
  • Operating Hours Compare these year-over-year to detect any unusual deviations.
  • Compressor Starts and Stops
  • Faults Retrieve and analyze recent fault reports.
  • Electricity Consumption Check the power consumption of each phase.

As the name suggests, the delivery side of the heat pump is different from the air/air heat pump. In an air/water (A/W) heat pump, energy is still extracted from the ambient air and transferred to the heat pump. The heat pump itself, using a bit of electricity, produces the desired temperature and transfers it to central heating water. This water then flows to specific locations within the property, such as radiators or underfloor heating. This water has a lower temperature than water heated by gas in a central heating boiler. The delivery system, whether radiators or underfloor heating, must therefore be capable of comfortably heating (or cooling) the space with this low-temperature heating water. This necessitates good insulation.

The abbreviation SCOP stands for “Seasonal Coefficient of Performance”. It is a measure that describes the seasonal efficiency of a heat pump over an entire year, taking into account varying external temperatures and heating needs across different seasons. Unlike the COP, which provides a snapshot at specific conditions, the SCOP offers a more realistic view of the heat pump’s efficiency over an extended period.

COP (Coefficient Of Performance) is a performance coefficient used to express the efficiency of a heat pump at a specific condensation and evaporation temperature.

The COP is the ratio between the delivered energy (released heat) and the consumed energy (usually electricity). With a COP of 4, a heat pump will deliver 4 kWh of heat for every kWh of electricity consumed. The larger the temperature difference between the heat source and the heating system, the higher the energy consumption of the heat pump, and thus the lower the gain.

High Temperature Heating (HTH). This is the ‘traditional’ method of heating a building. In this method, central heating water, for instance at 80 degrees Celsius, is used. This is necessary to adequately heat a poorly insulated building. With good insulation, a water temperature of, for example, 35 degrees Celsius may already be sufficient.

At ALPS EXCLUSIVE, we stand behind the quality and reliability of our products. Our commitment to excellence is demonstrated through our comprehensive warranty policy, which we have designed with our valued customers in mind.

  1. Duration of Warranty: We offer a robust three-year all-inclusive warranty on our products, ensuring that our customers experience the best of what we have to offer without any undue concerns about product performance.

  2. Scope of Warranty: This warranty covers any defects in material or workmanship under normal use during the warranty period. ALPS EXCLUSIVE Europe HQ will either repair the product at no charge using new or refurbished replacement parts, or, if a repair is not feasible, replace the product on a one-to-one basis.

  3. Initiating a Warranty Claim: In the unlikely event of a malfunction or product issue, our customers’ first point of contact should be the dealer from whom they purchased the product. Our trained dealers are well-equipped to address most concerns promptly.

  4. Replacement and Repairs: We understand the importance of minimal downtime. As such, we are committed to ensuring that products under warranty are either replaced or repaired swiftly, reducing any inconvenience.

  5. Exclusions: The warranty does not cover any problem caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. For full details and any exclusions, customers are advised to contact ALPS EXCLUSIVE Europe HQ.

  6. Support and Queries: Our dedicated team is always on hand to address any questions or concerns regarding the warranty. We pride ourselves on providing prompt and comprehensive support to ensure peace of mind for all our customers.

In conclusion, our warranty policy underscores our unwavering commitment to quality and customer satisfaction. It’s not just about offering premium products; it’s about ensuring that our customers enjoy them with the utmost confidence. Trust in ALPS EXCLUSIVE – where quality assurance is a guarantee.

Discover the excellence of ALPS EXCLUSIVE products at our trusted dealerships, ensuring you receive both top-notch quality and expert guidance with every purchase.


The global HVAC industry has been in a constant state of evolution, with energy efficiency, environmental considerations, and technological advancements leading the way. Among the notable advancements in recent years is the shift in the types of refrigerants used in various systems, including the all-electric monoblock air-to-water heat pumps. Two of the prominent refrigerants making waves in this sector are R32 and R290. Understanding the differences between these two is crucial for consumers, industry professionals, and environmentalists alike.

R32 (Difluoromethane):

  1. Environmental Impact: R32 is a Hydrofluorocarbon (HFC), but unlike its HFC predecessors, it has a much lower Global Warming Potential (GWP). Its GWP is about one-third that of the common R410A, which has made it an attractive transitional refrigerant for the HVAC industry.
  2. Safety and Handling: R32 is classified as an A2L refrigerant, meaning it’s mildly flammable. However, its flammability risk in real-world applications, when handled correctly, is very low. Proper installation and service techniques can further mitigate these risks.
  3. Efficiency: R32 offers excellent thermodynamic properties, which results in high energy efficiency when used in HVAC systems.
  4. Charge Size: Typically, systems using R32 require a smaller refrigerant charge compared to those using R410A, which is beneficial in terms of potential refrigerant leakage impacts.

R290 (Propane):

  1. Environmental Impact: R290 is a hydrocarbon, and its environmental footprint is even smaller than R32. It has an almost negligible GWP, making it one of the most environmentally friendly refrigerants available.
  2. Safety and Handling: Being a hydrocarbon, R290 is flammable. But, due to its natural composition, it does not contribute to ozone layer depletion. It requires careful handling, especially during installation and servicing. Proper safety protocols and training are essential.
  3. Efficiency: R290 exhibits outstanding performance in terms of energy efficiency. When applied in suitable systems, it can lead to significant energy savings.
  4. Charge Size: Systems using R290 often operate with a very low refrigerant charge, which can further reduce the potential environmental impact in case of leaks.

In the context of all-electric monoblock air-to-water heat pumps, the choice between R32 and R290 largely depends on specific application requirements, regional regulations, and environmental considerations. Both refrigerants signify a shift towards a greener and more sustainable future in HVAC, but the specific choice between them should be made considering the broader context of efficiency, safety, and environmental stewardship.

As the HVAC landscape continues to evolve, ALPS EXCLUSIVE remains dedicated to staying at the forefront, always ensuring that our products not only meet but exceed the demands of modern living, while also being kind to our planet.

Joining the ALPS EXCLUSIVE family as an official dealer represents a commitment to excellence and the opportunity to offer state-of-the-art HVAC solutions to your clientele. If you share our vision for premium quality and exceptional customer service, we invite you to apply to be part of our expanding dealer network.

How to Apply:

  1. Online Application: The quickest and most straightforward way to initiate your application is by completing the Dealership Application Form available on our website. Ensure all details are accurate to facilitate a seamless review process.

  2. Email Application: Alternatively, you can express your interest and send your company details, background, and any pertinent information via email to our official dealer application address, which can be found on our website’s contact page.

  3. Further Inquiries: If you have questions or require additional information regarding the dealership application process, please don’t hesitate to reach out directly to ALPS EXCLUSIVE Europe HQ. Our dedicated team is on standby to provide any clarifications and assist with your application journey.

Embracing a partnership with ALPS EXCLUSIVE means aligning with a brand that values integrity, innovation, and quality. We look forward to potentially welcoming you into our dealer community and forging a prosperous relationship together.

At ALPS EXCLUSIVE, we understand the importance of immediate availability, especially in the dynamic world of HVAC solutions. It’s a core belief of ours to be as responsive to customer needs as possible. Thus, we’re proud to declare that, as a general rule, all our products are readily in stock, waiting to serve your needs at a moment’s notice. Our vast inventory system and efficient logistics mean that you won’t have to deal with extended waiting times.

However, in the rare and unlikely event that an item is momentarily out of stock, we’ve streamlined our processes to ensure that our lead time remains a brief 2-3 weeks. This commitment to quick turnaround times, even in less-than-ideal scenarios, stems from our dedication to customer satisfaction.

Looking ahead, ALPS EXCLUSIVE is set on maintaining, if not improving, this track record. As we evolve and expand our product line, our commitment to keeping ample stock levels remains unwavering. It’s not just about selling products; it’s about ensuring that our customers can rely on us, today and in the future.

Embrace the future of heating and cooling with the innovative air-to-water monoblock heat pump. This cutting-edge system not only embodies efficiency and eco-friendliness but also offers a range of benefits that cater to modern homes and lifestyles. Explore the advantages and discover why this might be the ideal solution for your heating and cooling needs.

  1. Efficiency: These systems are often highly efficient, particularly when compared to traditional heating systems. They can provide significant energy savings, reducing costs in the long run.

  2. Simplified Installation: Unlike split systems, which require both indoor and outdoor units, the monoblock consists of a single external unit. This often simplifies and speeds up the installation process.

  3. Space-saving: Given the monoblock design, there’s no need for an indoor unit, meaning less space is required for installation, and there’s less visual intrusion inside the home.

  4. Eco-friendly: Air-to-water heat pumps produce lower carbon emissions compared to traditional fossil-fuel systems, contributing to a reduced environmental footprint.

  5. Versatility: These systems can often be used not just for heating but also for cooling during the summertime, making them useful year-round.

  6. Lower Operational Costs: After the initial investment, the operational costs of an air-to-water heat pump are often lower than traditional heating systems, especially when you consider the energy savings.

  7. Gas Independence: For homes aiming for gas independence, an air-to-water heat pump offers a viable and efficient solution.

  8. Performs in Various Climates: Although efficiency can vary depending on the external temperature, modern air-to-water heat pumps are designed to operate effectively even at lower temperatures.

Considering that every home and situation is unique, it’s advisable to consult with a heat pump expert to determine if an air-to-water monoblock heat pump is the right choice for your specific needs.

Experience swift delivery times with ALPS Exclusive! On average, we pride ourselves on a lead time of just 3-5 working days across the entirety of Europe. While there might be occasional exceptions, our efficiency is upheld by having multiple storage facilities peppered across the continent, including our prominent ALPS EXCLUSIVE EUROPE HQ based in the Netherlands. This strategic positioning ensures that we’re always a step ahead, getting your products to you swiftly and securely.

ALPS EXCLUSIVE brings to you a range of premium accessories that are a fusion of innovation, quality, and sustainability. From buffervessels to DHW tanks, each product is a testament to our commitment to excellence, ensuring that you receive only the best in HVAC solutions.

  1. Quality Assured: Each accessory undergoes rigorous testing, ensuring that you’re investing in a product that meets the highest industry standards.
  2. Eco-friendly: Our commitment to the environment means that our accessories are designed to reduce waste and maximize energy efficiency.
  3. Comprehensive Warranty: Enjoy peace of mind knowing that our accessories come with robust warranty coverage, underlining our confidence in the product’s longevity.


Experience the difference in quality and performance with ALPS Exclusive accessories. Whether it’s our buffervessels, DHW tanks, or other offerings, you’re investing in premium solutions that truly stand out in the market.

Unlock the power of efficiency and consistency with ALPS EXCLUSIVE’s buffervessels. Meticulously designed, these vessels not only ensure that your heating systems work at peak performance but also promise longevity and adaptability, fitting seamlessly into any setup.

  1. Optimized Efficiency: Our buffervessels act as a thermal store, ensuring that your heat pump operates at its most efficient by minimizing short-cycling.
  2. Stability: They maintain a consistent temperature in your heating system, delivering even warmth and comfort throughout your space.
  3. Flexibility: Designed to work seamlessly with various heating setups, they’re adaptable to both new and existing systems.
  4. Longevity: Constructed from high-quality materials, our buffertanks are built to last, offering users a long-term solution and peace of mind.

Dive into an endless supply of hot water whenever you need it. Our DHW (Domestic Hot Water) tanks, crafted with precision and superior insulation, ensure rapid hot water delivery while being eco-friendly. Compact, yet robust, these tanks redefine the standards of domestic hot water systems.

  1. Rapid Hot Water Supply: Our DHW tanks are crafted to deliver hot water faster, ensuring you don’t have to wait when you need it.
  2. Energy Efficiency: With superior insulation properties, our tanks retain heat for longer, meaning less energy is expended in maintaining the desired temperature.
  3. Safety Assured: Equipped with safety mechanisms, they’re designed to prevent scalding and ensure consistent water temperatures.
  4. Space-saving Designs: Compact yet powerful, our DHW tanks are designed to fit seamlessly into various spaces, be it a utility room or a tucked-away closet.
  5. Low Maintenance: Built with reliability in mind, our tanks require minimal maintenance and provide hassle-free operation.



Do you crave the latest news on cutting-edge HVAC technology, new product releases, or insights into the future of sustainable heating and cooling solutions? Do you want to stay ahead with the industry’s leading innovations and developments? If so, the ALPS EXCLUSIVE newsletter is precisely what you need!